[Sabah & Selangor] Head of Branch – Service Center

Samsung Malaysia Electronics (SME) Sdn Bhd

We believe that technology should open minds. It should enable us to be smarter at work and play. There are ideas still to be explored. Trends to be defined. And it’s all here. So take up the challenge at Samsung Malaysia Electronics Sdn Bhd, Kuala Lumpur.


Head of Branch – Service Center


  • Monitor and analyze service center on daily report volumn vs incoming service sets, update bulletin / notice board / morning briefing
  • Monitor service tracking on the daily pending and job closing (GD & GI)
  • Download from system for daily cash sales, cash collection from front counter admin and engineer and prepare for cash bank in for part sales & out of warranty job
  • Verify staffs monthly expenses & overtime claim
  • To ensure the branch KPIs are on track. Monthyl evaluation of KPIs
  • To provide assistance to customer / distributors / dealers
  • To support sales and marketing on issue required customer service participation
  • To provide support on PR & ARR return and product quality issue claim
  • To ensure all the service vehicle are well maintained by the technician
  • Attend voice-of-customer with close monitoring , proceed with mysingle approval if neccessary (for labour waive, part discount and etc)
  • Vendor, operation espenses submission (EP)
  • To audit spare parts inventory, service center workshop on requirement and administrator process
  • Reporting for technical productivity, total incoming repair sets job closed and customer waiting time
  • Monthly meeting with Cutomer Service (CS) to review the FSC operation operation and issues sharing


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
  • At least 3 year(s) of working experience in manage a branch operation
  • Preferably with strong analytical and supervising skill, management skill and interpersonal skill
  • Work Location: Petaling Jaya / KK
Remuneration will commensurate with qualifications and experience. Please apply online with full resume, photo (n.r), expected salary and telephone contact number.

Samsung Malaysia Electronics (SME) Sdn Bhd
Suite E-09-01, Level 9, East Wing
ICON Jalan Tun Razak
No.1, Jalan 1/68F
50400 Kuala Lumpur

Permohonan melalui http://tinyurl.com/8qsrmvn

Tarikh Tutup Permohonan: 01/11/2012


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